Terms and Conditions - Escape Fun CommV.
1. Company Details
Escape Fun CommV.
Molseweg 2, 2440, Geel, Belgium
hello@escapehotel.be
+32 14 18 63 66
VAT: BE1003.039.881
IBAN: BE25 0019 6910 8282
BIC: GEBABEBB
2. Applicability
These general terms and conditions apply to all services provided by Escape Fun CommV., including the escape room experience “Waar is Rita?”.
3. Reservation and Payment
- Reservations can be made online or by phone. A reservation is only final when it has been electronically confirmed.
- The maximum number of participants per time slot is 6. If you wish to participate with more than 6 people, you need to reserve multiple time slots.
- Consumers are required to pay the due amount onsite after the activity, unless otherwise agreed for events or special editions.
- For corporate clients, an amount of €156 is invoiced in advance. After the activity, the actual number of participants is invoiced and the difference is adjusted. For example, if 4 people participate, €120 is charged, and the remainder of €36 is refunded.
- Payment on site can be made in cash or via Payconiq.
4. Cancellations and No-Show
- Cancellation is free of charge up to 48 hours before the start of the activity. Cancellations within 48 hours or no-show will incur a flat fee of €50.
- Cancellations can only be made by telephone.
5. Invoices and Delayed Payment
- Invoices can be prepared upon request and must be paid within 14 calendar days after the invoice date or on the day of the activity, whichever date falls earlier.
- In case of late payment, an interest of 2% per month is automatically charged, plus an administrative fee of €40.
6. Game Conditions
- The game lasts a maximum of 60 minutes (unless otherwise indicated by the game operator). Participants must be present at least 15 minutes before the start.
- The recommended age for participation is 16 years due to scary elements. Children from 12 years old are allowed, provided they are accompanied by an adult, who is fully responsible for the child.
- Escape Fun CommV. reserves the right to refuse persons based on age, epilepsy, pregnancy, or apparent alcohol or drug intoxication.
7. Liability and Safety
- Escape Fun CommV. is not liable for damage resulting from death, injury, accidents, loss or theft during or by the activity. This includes indirect damages, such as consequential damages, lost profits, or business interruption.
- For safety, participants may be filmed during the game and the debriefing.
8. Promotions and Gift Vouchers
- Discounts and promotions are not cumulative; the highest discount applies.
- Gift vouchers are valid for one year from the date of issue.
9. Governing Law and Competent Court
These conditions are subject to Belgian law. Any disputes will be settled by the competent court in the district of Escape Fun CommV.